Data We Collect and Why We Need It
When you create an account, we collect your name, email address, phone number and any verification documents you submit. If you fund your account through bKash, Nagad or Rocket, our payment processor records the transaction reference and wallet number — we do not store your full
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mobile banking PIN or password at any point. We also collect device identifiers, browser type and session logs to keep your account secure across mobile and desktop. This data lets us verify your identity, process withdrawals back to your bKash or Nagad wallet, and flag unusual
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login attempts before they become a problem. When you contact support, the conversation is logged so our team can follow up accurately. We do not sell, rent or trade your personal data to marketing companies. Third-party service providers we work with — such as payment processors
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and fraud-prevention tools — receive only the minimum data they need to do their job, and they are contractually bound to protect it. You can ask us what data we hold about you, request a correction, or ask us to delete your account data where local
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law and our operational requirements allow.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.